Returns & Exchanges

In-Stock Items
We at Couture Dreams take great care to carry only items that we absolutely think that you will love.  Every purchase you make from us is unconditionally guaranteed.  However, if you are not satisfied with your purchase for any reason, let us know and we will do our best to take care of you. 

To return or exchange an item, you have purchased in the last 30 days, you will need to request a return authorization (RA) number.

1. Login to your account and click on the “Completed Orders” button to review the order.
2. Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
3. Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.

After reviewing your request, we will review the information and forward on via email an RA number and instructions for returning the item.  If you were not logged into your account when the order is placed, you will need to contact us via email at info@couturedreams.com or by phone at (800) 418-0757.  Please have your order number available and please let us know the reason for return or exchange.

For returns on rugs, some lamps, chandeliers, sconces or shades that are not defective we are required to charge a 25% restocking fee.  All items must be returned in their original, unworn, and unused condition within 30 days for a refund.  Shipping and gift wrap fees are non-refundable.  We offer free shipping on several of our items.  If for any reason you need to return an item with free shipping, the refund will be the item price minus the standard shipping cost.  Standard shipping costs are based on item prices as outlined in our shipping information.  If you opt to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will added to cover our cost of the returned item.  If an item was shipped to you directly from the manufacturer please do not return to the manufacturer.  The package will be refused.

When your refund is processed it will be credited back to the original method of payment.  If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address or if you prefer it can be e-mailed to you.  Please allow approximately two to three weeks for the processing of your return.  Your issuing bank may take an additional billing cycle to apply the credit to your card.

Holiday Returns
During the holidays we have a special return policy.  For items purchased in November or December, the return/exchange date is extended out to January 31, 2008.  Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply.  Custom items are excluded from the holiday return policy.

Custom Furniture & Other Made To Order Items
Custom pieces are made to order and therefore are non-returnable or non-refundable.  Custom choices include but are limited to any furniture that you need to select a finish or fabric choice for.  If you are uncertain if what you are ordering is considered custom, please contact us to verify.  You have up to three business days from the date that the order was place to change the fabric or finish of your item(s) or cancel your order to a full refund.  After three days custom orders are considered “in production” and are non-refundable.  Upon delivery, please take the time to inspect all freight shipped furniture carefully for any damage that may have occurred during transit and contact us immediately.  You must note all damages on the bill of lading.  DO NOT sign the bill of lading without noting the damages.  If you find that your merchandise is damaged, you may choose to refuse the delivery.  Claims against damaged items must be made within 3 business days.  Unfortunately, claims made after the 3 business days will not be accepted and are unable to be returned.  Please refer to our vendor warrantees for specific information on individual policies.

If for any reason your custom furniture piece does not arrive with the specifications that you selected, Couture Dreams reserves the right to have the item or items replaced and reshipped at no additional charge to you.  Please contact us immediately if this occurs so that we can get a replacement in the works as soon as possible.

At Couture Dreams we work hard to ensure that your furniture and custom items are delivered as promptly as possible.  We do our best to give accurate lead times for each furniture manufacturer but cannot guarantee a specific delivery date due to circumstances that are out of our control.  Please feel free to contact us as your estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time.  Also note that shipping time for freight items (this includes furniture and some rugs) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer.  We act as you liaison to best assist you in a prompt delivery but again; there are variables that are out of our control as we are considered a third party.

When Damages Occur During Freight Delivery
We at Couture Dreams do our absolute best to ensure that your items arrive on time and in perfect condition however, there are some things that are out of our control.  Our freight carriers handle your pieces with great care but unfortunately damages do occur from time to time.  If your piece arrives damaged, the freight company has the right to have the piece repaired and brought back to the manufacturer’s standards at their expense.  They do this by sending the piece to a furniture medic or back to the manufacturer for repair.  If the freight carrier determines that the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed to you at no additional charge.