SHIPPING & RETURNS

Standard Shipping

Stock items will usually arrive within seven to ten business days of placing your order unless otherwise stated.  You will be notified via e-mail if there is a delay.  Items that are sent directly from our suppliers may take longer and items ordered together may not arrive in the same box.

Second Day Shipping/Overnight Delivery/Saturday Delivery
If you require Second Day Shipping, overnight or Saturday delivery for your order please contact us by e-mail at info@couturedreams.com.  We can verify if the items are available for Second Day Shipping, Overnight or Saturday delivery as well as quote shipping prices for the order.

Multiple Ship to Addresses
If you would like to ship to multiple addresses it is not problem.  We at couture dreams can split up your order and ship part to one address and part to another.  There is a NO charge for each additional ship address.

Order Status & Tracking
To track a package or check the status of your order, you must first sign in to your personal account using your email address and password.  Once you are logged in click on “view order status” to see a listing of all orders that you have placed.  Click either the “view” button to see order details or the “track” button to track a package.  Please note that if you did not place an order using a customer account, tracking and order details may not be available.

International Shipping

If you are interested in international shipping please call us.

Delivery to APO or FPO addresses
Orders shipped to APO or FPO addresses will ship via Parcel Post

RETURNS & EXCHANGES

In-Stock Items
We at Couture Dreams take great care to manufacture items that we absolutely think that you will love.  Every purchase you make from us is unconditionally guaranteed.  However, if you are not satisfied with your purchase for any reason, let us know and we will do our best to take care of you.  Custom orders are not returnable.  This included all items from Sugarboo Designs.

To return or exchange an item, you have purchased in the last 30 days, you will need to request a return authorization (RA) number.

1. Login to your account and click on the “Completed Orders” button to review the order.
2. Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
3. Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.

After reviewing your request, we will review the information and forward on via email an RA number and instructions for returning the item.  If you were not logged into your account when the order is placed, you will need to contact us via email at info@couturedreams.com or by phone at (800) 418-0757.  Please have your order number available and please let us know the reason for return or exchange.

When your refund is processed it will be credited back to the original method of payment.  If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address or if you prefer it can be e-mailed to you.  Please allow approximately two to three weeks for the processing of your return.  Your issuing bank may take an additional billing cycle to apply the credit to your card.

Holiday Returns
During the holidays we have a special return policy.  For items purchased in November or December, the return/exchange date is extended out to January 31.  Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply.  Custom items are excluded from the holiday return policy.